{"id":2704,"date":"2020-07-06T15:23:47","date_gmt":"2020-07-06T13:23:47","guid":{"rendered":"https:\/\/canyonforest.com\/?page_id=2704"},"modified":"2024-01-30T09:46:17","modified_gmt":"2024-01-30T08:46:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/canyonforest.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;lyr-section-accueil-btn&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;101%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;4px||4px||false|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;lyr-img-accueil&#8221; _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/canyonforest.com\/wp-content\/uploads\/2020\/03\/canyon-forest-faq.jpg&#8221; alt=&#8221;Homme se tenant \u00e0 la longe&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; custom_css_before=&#8221;clear:both;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;39px||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; header_font=&#8221;Covered By Your Grace||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;2.1em&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Frequently asked questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;21px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|200px||200px|false|false&#8221; custom_padding_tablet=&#8221;|50px||50px|false|false&#8221; custom_padding_phone=&#8221;|10px||10px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion _builder_version=&#8221;4.16&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;I would like to do a course but did not make a booking.&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">We will do what we can to allow you to do the activity as soon as possible with a trip on foot or bike depending on the availability. Booking enables you to choose the time, how to travel and most of all to avoid waiting lines when it gets crowded.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My child turns 8 years old in 2 days&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Unfortunately these instructions are described by the use conditions of our courses and regulation requires us to apply them. We cannot engage our penal responsibility for this motive.<br \/>\nAlthough you can make a booking at Pitchoun Forest or in our park starting next week.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My child is 1.28m tall and we want to do a course&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Unfortunately these instructions are described by the use conditions of our courses and regulation requires us to apply them. We cannot engage our penal responsibility for this motive. For smaller kids Pitchoun Forest is also available !<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My child is 1.38m tall and we want to go on the red course&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Unfortunately these instructions are described by the use conditions of our courses and regulation requires us to apply them. We cannot engage our penal responsibility for this motive.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I am his parent, I take responsibility\/sign you a disclaimer&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">In France, the responsibility disclaimer isn&#8217;t juridically valid. In any case the service provider will remain legally responsible in case of issue (or accident).<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;We have 8 children but we really want to go there biking&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Following several and recurring excesses hardly managable in the past, we have been forced to fix a maximum limit of 8 biking teenagers.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My child isn&#8217;t 14 years old yet but will go do the activity by himself&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Your teenager can do the activity alone but he legally remains a child ; the presence of a responsible adult in the park is compulsory. The adult doesn&#8217;t have to practise the activity.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I am more than 14 years old and I am coming to do the activity by myself&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">It will be our pleasure but a parent or a responsible adult must prescribe the activity, meaning in other words that he\/she is aware of the activity that the teenager is about to practise. In fact your parent will have to fill out a permission of practising the activity. From 16 years old you can practise by yourself.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I do not carry my child&#8217;s ID&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">We can accept any identity document mentionning his\/her age.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I am pregnant, can I practise the activity ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">It is to you to decide with your doctor&#8217;s opinion ; but if your belly has taken shape we cannot kit you out. Indeed, the harness will not hold tight and could hold a harmful pressure.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I come with my own bike ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Of course, you will save \u20ac2 per ticket. Plan to bring your own lock.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we get a refund in case of rain ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">In case of a park evacuation because of heavy rain\/thunderstorm we will give you a \u00ab rain credit \u00bb allowing you to come back and do a course ; if the course hasn&#8217;t been finished ! This credit has no deadline but booking remains highly recommended.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is it possible to do the activity dressed up ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Costumes and dressing-up outfits are accepted as long as it doesn&#8217;t cause any safety issue, including strangling risks with a scarf ; you must be able to wear the equipment, harness, helmet and make sure there is no item that could unhook and bother the participant&#8217;s safety.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;We were supposed to leave at 4pm and it&#8217;s now 4.05pm. For 5 minutes late you&#8217;re making us leave on foot ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Unfortunately, to guarantee a good organisation in the park, we have to make our departures right on time and that is why we arrange to meet 15 mins beforehand : if it is 4.05pm, you are 20 mins late ! In that case, we can take you at 4.30pm by bike, if we have space, otherwise you may get there on foot.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I go by myself to the park biking ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">No, bike departures are made on fixed hours with guidance of an instructor as we cross the regional park. The departmental council imposes us this rule..<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I wanna set my dog free. We are in the forest and he&#8217;s a good boy&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">We do not doubt he is but we are located on a private site and the presence of dogs, as good as they may be, are only accepted if they are kept on a leash.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don&#8217;t have any closed shoes\/trainers&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">It is necessary to have protected toes while on the course, if needed we can provide you a pair of appropriate shoes in the park depending on the availability.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I&#8217;m carrying my personal equipment\/gear, may I use it ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">We understand your wish to use your own equipment but for safety and insurance reasons, the only authorised equipment for the activity is the park&#8217;s and I am certain you will understand that.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why do I have to wear gloves ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">The clients&#8217; health being our priority, we then estimate more than useful to kit you out with gloves.<br \/>\nYou can use your own..<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I know the activity. I don&#8217;t want to do the introduction.&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">According to the EN 15567-2 norm which rules our activity the test course is compulsory at the end of the safety briefing. If we have the possibility to free one of our instructors we can avoid the explanation phase and go straight to the verification phase.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we do several courses ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">We sell 2 types of tickets : for 1 or several courses. You own a single ticket but if you wish to access to a 2nd course you can pay for an additional cost.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I am alone and I want to do the black course&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Congratulations for your motivation but this very difficult course, out of the instructors&#8217; watch, necessitates an access for at least 2 participants. The full autonomy on this course imposes a particular security which you will understand.<br \/>\nTherefore it is compulsory to wait for at least another participant to be able to do it and you have to remain together.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;The bike departure just left, please let me join them. Why do I have to wait for a biking instructor for the way back ?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"lyr-txt-faq\">Between the park and the reception we are crossing a regional park and the bike trafic is regulated.<br \/>\nWe have to guide you and departures are made every 30 mins. You will find water, couches,<br \/>\nhammocks and games to keep you waiting in the park.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questionsWe will do what we can to allow you to do the activity as soon as possible with a trip on foot or bike depending on the availability. Booking enables you to choose the time, how to travel and most of all to avoid waiting lines when it gets crowded.Unfortunately these instructions are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_id=\"lyr-section-accueil-btn\" _builder_version=\"4.3.1\" width=\"101%\" module_alignment=\"center\" custom_padding=\"4px||4px||false|false\" collapsed=\"off\"][et_pb_row module_id=\"lyr-img-accueil\" _builder_version=\"4.3.1\" module_alignment=\"center\" custom_margin=\"||||false|false\" custom_padding=\"0px||||false|false\"][et_pb_column type=\"4_4\" _builder_version=\"4.3.1\"][et_pb_image src=\"https:\/\/canyonforest.com\/wp-content\/uploads\/2020\/03\/canyon-forest-faq.jpg\" align=\"center\" force_fullwidth=\"on\" _builder_version=\"4.3.1\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" hover_enabled=\"0\" custom_css_before=\"clear:both;\" alt=\"Homme se tenant \u00e0 la longe\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.3.1\" custom_padding=\"39px||2px|||\"][et_pb_column type=\"4_4\" _builder_version=\"4.3.1\"][et_pb_text _builder_version=\"4.3.1\" header_font=\"Bangers||||||||\" header_text_align=\"center\" header_text_color=\"#333\" header_font_size=\"2.1em\" hover_enabled=\"0\" header_font_size_tablet=\"\" header_font_size_phone=\"\" header_font_size_last_edited=\"on|phone\"]\n<h1>La foire aux questions<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.3.1\" custom_padding=\"21px|||||\" hover_enabled=\"0\"][et_pb_row _builder_version=\"4.3.1\" hover_enabled=\"0\" custom_padding=\"|200px||200px|false|false\" custom_padding_last_edited=\"on|phone\" custom_padding_tablet=\"|50px||50px|false|false\" custom_padding_phone=\"|10px||10px|false|false\"][et_pb_column type=\"4_4\" _builder_version=\"4.3.1\"][et_pb_accordion _builder_version=\"4.3.1\" hover_enabled=\"0\"][et_pb_accordion_item title=\"Je voudrais faire un parcours et je n\u2019ai pas r\u00e9serv\u00e9.\" open=\"on\" _builder_version=\"4.3.1\"]\n<p class=\"lyr-txt-faq\">Nous ferons notre possible pour vous permettre de faire l\u2019activit\u00e9 au plus vite avec un d\u00e9placement \u00e0 v\u00e9lo ou \u00e0 pied selon les disponibilit\u00e9s. La r\u00e9servation vous permet de choisir votre heure, comment vous d\u00e9placer et surtout d\u2019\u00e9viter l\u2019attente aux moments de forte affluence.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Mon enfant aura 8 ans dans deux jours.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Malheureusement ces consignes sont d\u00e9crites par les conditions d\u2019utilisation de nos parcours et la r\u00e9glementation nous impose leur application. Nous ne pouvons pas engager notre responsabilit\u00e9 p\u00e9nale pour ce motif.\nCependant vous pouvez prendre une r\u00e9servation au Pitchoun Forest ou une r\u00e9servation dans notre parc \u00e0 partir de la semaine prochaine.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Mon enfant fait 1m28 et nous voulons faire un parcours\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Malheureusement ces consignes sont d\u00e9crites par les conditions d\u2019utilisation de nos parcours et la r\u00e9glementation nous impose leur application. Nous ne pouvons pas engager notre responsabilit\u00e9 p\u00e9nale pour ce motif.\nPour les plus petits il existe aussi le Pitchoun Forest&nbsp;!<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Mon enfant fait 1m38 et nous voulions aller sur le rouge\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Malheureusement ces consignes sont d\u00e9crites par les conditions d\u2019utilisation de nos parcours et la r\u00e9glementation nous impose leur application. Nous ne pouvons pas engager notre responsabilit\u00e9 p\u00e9nale pour ce motif.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je suis son parent, j\u2019en prends la responsabilit\u00e9 \/ je vous signe une d\u00e9charge.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">En France la d\u00e9charge de responsabilit\u00e9 n\u2019est pas valable juridiquement. Dans tous les cas le prestataire de service restera responsable p\u00e9nalement en cas de probl\u00e8me (ou accident).<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Nous avons 8 enfants mais nous voulons absolument y aller \u00e0 v\u00e9lo.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Suite \u00e0 de nombreux et r\u00e9currents d\u00e9bordements difficilement g\u00e9rables par le pass\u00e9, nous avons \u00e9t\u00e9 contraints de fixer la limite de d\u00e9placement \u00e0 v\u00e9lo \u00e0 7 adolescents maximum.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Mon enfant n\u2019a pas encore 14 ans mais il ira seul faire l\u2019activit\u00e9\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Votre adolescent peut faire seul l\u2019activit\u00e9 mais il reste un enfant d\u2019un point de vue l\u00e9gal ; la pr\u00e9sence d\u2019un adulte responsable dans le parc est obligatoire. L\u2019adulte n\u2019est pas oblig\u00e9 de pratiquer l\u2019activit\u00e9.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"J\u2019ai plus de 14 ans et je viens seul faire un parcours ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Ce sera avec plaisir mais un parent ou un adulte responsable doit \u00eatre prescripteur de l\u2019activit\u00e9, c\u2019est-\u00e0-dire qu\u2019il a connaissance de l\u2019activit\u00e9 que l\u2019adolescent va pratiquer. Votre parent devra remplir d\u2019ailleurs une autorisation de pratique de l\u2019activit\u00e9. A partir de 16 ans vous pouvez pratiquer seul.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je n\u2019ai pas la pi\u00e8ce d\u2019identit\u00e9 de mon enfant ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Nous pouvons accepter tout document officiel mentionnant son \u00e2ge.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je suis enceinte, puis-je pratiquer l\u2019activit\u00e9 ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">C'est \u00e0 vous de d\u00e9cider avec l'avis de votre m\u00e9decin; mais si votre ventre a pris forme nous ne vous \u00e9quiperons pas. En effet le baudrier tiendra mal et pourra exercer une pression pr\u00e9judiciable.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Puis-je venir avec mon propre v\u00e9lo ? \" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Oui bien sur, vous \u00e9conomiserez 2\u20ac par entr\u00e9e. Pr\u00e9voyez de quoi attacher votre v\u00e9lo.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"S'il pleut peut-on \u00eatre rembours\u00e9 ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">En cas d\u2019\u00e9vacuation du parc pour cause de grosse pluie et\/ou d\u2019orage nous vous remettons un \u201cavoir pluie\u201d pour vous permettre de revenir faire un parcours ; si le parcours n\u2019a pas \u00e9t\u00e9 termin\u00e9! Ce dernier n\u2019a pas de date de validit\u00e9 mais la r\u00e9servation reste indispensable.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Est-il possible de faire l\u2019activit\u00e9 avec un d\u00e9guisement?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Les d\u00e9guisements sont accept\u00e9s \u00e0 condition qu\u2019il n\u2019y ait pas de probl\u00e8me de s\u00e9curit\u00e9, notamment&nbsp; les probl\u00e8mes d\u2019\u00e9tranglement avec des \u00e9charpes; il faut pouvoir mettre les \u00e9quipements, baudrier, casque et qu\u2019il n\u2019y ait pas d\u2019accessoires qui puissent se d\u00e9crocher et nuire \u00e0 la s\u00e9curit\u00e9 du pratiquant.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Nous devions partir \u00e0 16h et il est 16h05. Pour 5mn vous nous faite partir \u00e0 pied ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Nous devions partir \u00e0 16h et il est 16h05. Pour 5mn vous nous faites partir \u00e0 pied ?Malheureusement, pour garantir une bonne organisation dans le parc, nous devons effectuer les d\u00e9parts \u00e0 heures fixes et c\u2019est pour cela que nous donnons rendez-vous 15 min au pr\u00e9alable : s\u2019il est 16h05, vous avez donc 20 minutes de retard ! Dans ce cas, nous pouvons vous prendre \u00e0 16h30 \u00e0 v\u00e9lo, si nous avons de la place, sinon vous pouvez y aller \u00e0 pied.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Puis-je aller seul \u00e0 v\u00e9lo dans le parc ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Non, les d\u00e9parts \u00e0 v\u00e9los se font \u00e0 heures fixes accompagn\u00e9s d\u2019un moniteur car l\u2019on traverse le parc d\u00e9partemental. Le conseil g\u00e9n\u00e9ral nous impose cette r\u00e8gle.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je veux laisser mon chien en libert\u00e9. Nous sommes dans la for\u00eat et il est gentil.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Nous sommes persuad\u00e9 qu\u2019il est gentils mais nous nous trouvons sur un domaine priv\u00e9 et la pr\u00e9sence des chiens, aussi gentils soient ils, sont accept\u00e9s sous r\u00e9serve qu\u2019ils soient attach\u00e9s.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je n\u2019ai pas de chaussures ferm\u00e9es, style tennis et\/ou baskets\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Il est n\u00e9cessaire d\u2019avoir les orteils prot\u00e9g\u00e9s pour faire un parcours, en cas de besoin nous pouvons vous fournir une paire de chaussures ad\u00e9quate dans le parc dans la limite des disponibilit\u00e9s.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"J\u2019ai mon mat\u00e9riel personnel, puis je l\u2019utiliser?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Nous comprenons votre souhait d\u2019utiliser votre \u00e9quipement mais pour des raisons de s\u00e9curit\u00e9 et d\u2019assurance, le seul mat\u00e9riel autoris\u00e9 pour l\u2019activit\u00e9 est celui du parc et je suis certain que vous le comprendrez.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Pourquoi faut-il mettre des gants ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Notre priorit\u00e9 \u00e9tant la sant\u00e9 de nos clients, nous estimons plus qu\u2019utile de vous fournir des gants.\nVous pouvez mettre les votre.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je connais. Je ne veux pas faire l\u2019initiation.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Selon la norme EN 15567-2 qui r\u00e9git notre activit\u00e9 le passage test est obligatoire \u00e0 l\u2019issue du briefing de s\u00e9curit\u00e9.  Si nous avons la possibilit\u00e9 de lib\u00e9rer un op\u00e9rateur nous pouvons vous \u00e9viter la phase explicative et vous faire passer directement la phase de v\u00e9rification.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Peut-on faire plusieurs parcours ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Nous vendons deux types de tickets : pour un ou plusieurs parcours. Vous avez un ticket simple mais si vous souhaitez refaire un second parcours il est possible de payer le compl\u00e9ment.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Je suis seul et je veux faire le noir.\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Bravo pour votre motivation mais ce parcours tr\u00e8s difficile, \u00e0 l\u2019\u00e9cart des zones de surveillance visuelle des moniteurs, oblige un acc\u00e8s par 2 participants au minimum. L\u2019autonomie totale sur ce parcours impose une s\u00e9curit\u00e9 particuli\u00e8re que vous comprendrez.\nIl faut donc attendre au moins un autre pratiquant pour pouvoir y aller et rester ensemble.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=\"Le d\u00e9part v\u00e9lo vient de se faire, laissez-moi les rejoindre. Pourquoi faut-il attendre un moniteur v\u00e9lo pour le retour ?\" _builder_version=\"4.3.1\" open=\"off\"]\n<p class=\"lyr-txt-faq\">Entre le parc et l\u2019accueil nous traversons un parc d\u00e9partemental et la circulation \u00e0 v\u00e9lo y est r\u00e9glement\u00e9e. Nous sommes dans l\u2019obligation de vous accompagner et les d\u00e9parts se font toutes les 30min. Vous trouverez de l\u2019eau, des canap\u00e9s, hamacs et jeux pour patienter dans le parc.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"class_list":["post-2704","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Canyon Forest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canyonforest.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Canyon Forest\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questionsWe will do what we can to allow you to do the activity as soon as possible with a trip on foot or bike depending on the availability. Booking enables you to choose the time, how to travel and most of all to avoid waiting lines when it gets crowded.Unfortunately these instructions are [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canyonforest.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Canyon Forest\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-30T08:46:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canyonforest.com\/en\/faq\/\",\"url\":\"https:\/\/canyonforest.com\/en\/faq\/\",\"name\":\"FAQ - Canyon Forest\",\"isPartOf\":{\"@id\":\"https:\/\/canyonforest.com\/en\/#website\"},\"datePublished\":\"2020-07-06T13:23:47+00:00\",\"dateModified\":\"2024-01-30T08:46:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/canyonforest.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/canyonforest.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/canyonforest.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/canyonforest.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/canyonforest.com\/en\/#website\",\"url\":\"https:\/\/canyonforest.com\/en\/\",\"name\":\"Canyon Forest\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/canyonforest.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Canyon Forest","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/canyonforest.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Canyon Forest","og_description":"Frequently asked questionsWe will do what we can to allow you to do the activity as soon as possible with a trip on foot or bike depending on the availability. 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